Wrapper.log under Servicedesk/bin and Serverout0.txt under Servicedesk/server/default/log. Start and stop the ServiceDesk Plus application and restore the backup.Take a backup and reinitialize the database.If you still receive the AdventnetServiceDesk Try deleting the extracted folder under \applications and re-start the application from the command prompt. You might receive this error on upgrading. Information Required for further analysis: If some other application is occupied the port then you can change the port number.Once the service is stopped, check if the port is occupied by another application by typing cmd>netstat –an.Type services.msc under Start -> Run, search for manageengine servicedesk plus and stop the service, if it is running.You might receive this message when another application is running on the same port. Information required for further analysis: Alternatively, from the command prompt,Ĭmd>\bin>stopDB.bat.Kill the mysqld-nt.exe under Task manager -> Processes -> Mysqld-nt.exe.Mysql-d-nt still running in processes -> Task manager and also the error shown below in the screen shot. Unclean shutdown of ServiceDesk plus will not stop the database properly.
You might receive the follow error messages.Check for the following error in wrapper.log under Servicedesk /bin folder.If the application crashes and does not start then you can try starting it from the command prompt.Įxample: cmd>c:\adventnet\me\servicedesk\bin>run.bat. The build is ServiceDesk Plus application differs from the build in MSSQL database.Error if MSSQL database is case sensitive.Login failed for user when trying to connect to MSSQL database using ChangeDBserver.bat.MSSQL server instances not Auto populating.
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